Can I cancel or delete my ExactSDS account?

If you're on a recurring Basic or Standard plan, go to your avatar → Subscription Plans and switch off the Auto-renewal toggle. A confirmation dialog explains what happens before you commit: your plan stays active through the rest of the current billing period, then simply won't renew — flip the toggle back on anytime before then to reactivate it.

Pay As You Go credits and manually-provisioned plans don't auto-renew in the first place, so there's no toggle to switch off for those — they just run out at your credit balance or period's expiry.

To delete your account and data entirely, use Talk to an Expert rather than a self-serve button — full deletions are handled manually so we can confirm you're not losing anything you still need.